Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy ("Policy") outlines the terms governing cancellations and refunds for logistics services provided by MINT Logistics Private Limited ("MINT Logistics", "we", "us", or "our").

This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

Company Details:
MINT Logistics Private Limited
CIN: U74900MH2009PTC197891
Registered Office: 302 Creative Industrial Estate, NM Joshi Marg, Lower Parel East, Mumbai 400011, Maharashtra, India

2. Cancellation Policy

2.1 Before Material Lifting

• Customers may cancel a booking if an indent has been placed but the material has NOT yet been lifted
• Cancellation must be requested before our personnel or vehicle has been dispatched for pickup
• No cancellation charges apply — the booking is cancelled without penalty
• Reasonable changes to delivery address or consignee details are also accepted free of charge before lifting

2.2 After Material Lifting

• Cancellation is not possible once material has been lifted and is in transit
• Resources have been allocated (vehicles, railway wagons, personnel) and the service is in progress
• The consignment will be delivered to the designated consignee and full charges apply
• Changes to destination after lifting may not be possible; if feasible, additional charges may apply

2.3 How to Cancel

Contact us before material lifting via:

• Email: support@mintlogistics.co.in
• Phone: +91 22-41484004
• WhatsApp: +91 22-50323066

Provide your booking reference number and consignment details.

3. Refund Policy

3.1 Cancelled Bookings (Before Material Lifting)

If advance payment was made and the booking is cancelled before material lifting, the full amount will be refunded within 7-10 business days to the original payment method.

3.2 After Material Lifting

No refunds — the logistics service is in progress and full charges are applicable.

3.3 Overpayment or Duplicate Payment

If you have overpaid, paid twice, or made an erroneous payment:

1. Email support@mintlogistics.co.in with invoice number, transaction reference/UTR, amount(s), and proof of payment
2. Our accounts team will verify within 5-7 business days
3. Refund will be processed within 7-10 business days after verification, to the original payment source (NEFT/RTGS or original gateway)

Refunds are only processed to the account from which payment was made. Third-party refunds are not permitted.

3.4 Payment Disputes

If you believe you have been charged incorrectly, contact us at support@mintlogistics.co.in with invoice details. We will review and respond within 7 business days. If the dispute is valid, an appropriate refund or credit will be issued.

4. Damaged or Lost Cargo

4.1 Limited Liability

As per our Terms and Conditions, MINT Logistics' liability for loss or damage to any consignment is limited to a maximum of ₹100 (Rupees One Hundred Only) per consignment, as stated in the Consignment Note.

4.2 Claim Process

1. Notify us within 24 hours of delivery or expected delivery date
2. Provide photographic evidence of damage (if applicable)
3. Submit a written claim with consignment note and POD copies
4. Claims will be assessed within 15 business days
5. If valid, compensation up to ₹100 per consignment will be provided

4.3 Insurance

MINT Logistics does NOT provide insurance coverage for shipments. Customers are strongly advised to obtain comprehensive cargo insurance. We will provide all necessary documentation (Consignment Note, POD, incident reports) to support insurance claims and cooperate with insurance surveyors.

5. Non-Refundable Scenarios

Refunds will NOT be provided for:

• Consignments already in transit or delivered
• Delays caused by force majeure (natural disasters, strikes, government actions, railway disruptions)
• Issues caused by incorrect information provided by the customer
• Refusal to accept delivery by consignee (return freight and storage charges will apply)
• Prohibited items discovered in the consignment

6. Refund Timelines

Bank processing times may add 2-3 business days.

7. Amendments

MINT Logistics reserves the right to update this Policy at any time. Changes are effective immediately upon posting on our website.

8. Grievance and Contact

For cancellations, refund requests, or grievances:

MINT Logistics Private Limited
302 Creative Industrial Estate, NM Joshi Marg, Lower Parel East, Mumbai 400011, Maharashtra, India

Email: support@mintlogistics.co.in
Phone: +91 22-41484004
WhatsApp: +91 22-50323066

Grievance Officer: Akshay Motihar
Email: akshay@mintlogistics.co.in

Grievances will be acknowledged within 48 hours and addressed within 15 business days.

9. Governing Law

This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, as detailed in our Terms and Conditions.

MINT Logistics Private Limited
Since 2009 | A-Category Indian Railway Licence Holder

This Refund and Cancellation Policy is effective as of December 8, 2025 and forms an integral part of our Terms and Conditions.